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Terms and Conditions


The purchase of products from this web site is governed by these terms and conditions. By accessing the site you agree to be bound by these terms and conditions. Contained in our terms and conditions are details of current regulations governing online shopping. Please read them carefully as they contain important information. If you intend to purchase from our site we recommend that you print a copy of these terms and conditions.

We reserve the right to change, modify, substitute or remove, without notice, any information on this site as necessary.

About the GMC Associates mail order service

GMC Associates aim to deliver the best possible customer experience and we therefore adhere to all current and proposed legislation in addition to trade body guidelines. The conditions detailed below do not affect your statutory rights.

Products

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. Products and packaging are subject to change or substitution without prior notice. Every effort will be made to despatch the items specified.

Back Orders

If an item is out of stock we will email you with the option either to cancel your order or, having told you when we can fulfill it, to wait for delivery.

Methods of Payment

We accept Visa, MasterCard, Switch and Delta. If you are paying by Switch you will also need to include the card issue number or start date.

All prices are inclusive of VAT (where applicable) at the current rate and are correct at the time of input. Some products contain some zero rated goods and the consolidated VAT rate is then reduced accordingly. We reserve the right to amend prices subject to change in the rate of duty. The total cost of your order is the price of the products plus delivery charges. If you are ordering from a non-United Kingdom address the appropriate exchange rate will apply.

All orders are positively credit card sanctioned prior to dispatch, so please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given.

In the unlikely event that your payment card is used fraudulently to make a purchase with the GMC Associates mail order service you, the consumer, are entitled to cancel the said payment(s). If payment has already been made, you, the customer, are entitled, in accordance with the standing Consumer Protection Distance Selling Regulation (2000), to a re-credit or to have all sums returned to you by the card issuer.

Cancelling Your Order

GMC Associates operates a policy for cancellation to allow you a cooling off period after placing your order. In accordance with the Distance Selling Directive (2000) you may cancel your order at any time without reason within 7 working days of delivery.

You may cancel your order for any reason provided: -
  • You or the recipient notifies us of your cancellation in writing/ e-mail within seven working days of delivery.
  • The goods remain unused and component parts are unopened.
  • You or the recipient retain and take reasonable care of the goods until returned.
  • You return packaged item(s) to us at:
    GMC Associates
    3 Rural Workshops
    Higher Bochym
    Cury Cross Lanes
    Helston TR12 7AZ

The cooling off period and right to cancel do not apply to contracts for goods made to a customer's specification.

Please be aware that you will be liable for any postage/carrier costs incurred as a result of returning items to GMC Associates. A refund can only be provided for items received back by us.

Privacy Statement


GMC Associates is committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998.

We collect information about you in two ways:

a) Through the use of automatic tracking devices. We use software on the website that collects statistics such as how many people are visiting the site, which pages they are looking at and how long they are spending on the site. This information is anonymous and is used only in order for us to understand visitor needs and improve the site.

b) When you request a specific service, such as making a purchase. The type of information we collect this way may include your name, address, phone/fax number and email address. Information gathered for this purpose will never be used for any other purpose or shared with any other companies.

We will never collect sensitive information from you without your explicit consent. The information we hold will be accurate, relevant and up to date. You can check the information that we hold about you by emailing us or phoning us on 01326 241111. Any inaccuracies will be corrected promptly. We will never disclose any information about you to any third party.

When you visit some areas of our website, a 'cookie' will be placed on your computer. This is a small file that enables our site to operate correctly. You may be able to set your browser to reject cookies, although this will prevent the correct operation of the online shop. If you register with this web site and choose the 'remember me' feature, a cookie will be used to record this.